Dear Friend of the Billion Child Foundation
Do you always receive the service you expect from your telecom provider, utility company, hospital or local government? What about retailers whether online or on the high street?
For the past 15 years, the Billion Child Foundation (BCF) has been on a mission to change the reality of shabby service and services provided by private and public sector organisations which impact on the lives of millions.
We have empowered ministries of education in some of Africa’s most disadvantaged areas, where over 70% of parents are unemployed and issues like low literacy, crime and teenage pregnancy are widespread, to set their underperforming schools on journeys to become centres of excellence. These ministries of education are proud of the reputation of their schools which have transformed into high-performing pillars in their communities, attracting top teaching talent, inspiring students and fostering pride among parents and their local communities.
Our results speak volumes: within a year of implementing the International Schools Centre of Excellence Programme, 1,518 schools in Africa reported an average 10.5% increase in university (A levels) and TVET college admission passes. Remarkably, 97% of these schools are located in rural areas with limited access to electricity and data.
Why do many programmes designed to emotionally engage employees and create loyal customers often fail?
The key reason is that they don’t simultaneously mobilise all stakeholders—suppliers, employees and even customers—to work as a unified team with a ‘can do, will do’ culture. This culture change is essential for creating customer focused policies and systems and producing excellence at every touchpoint.
As this mindset takes root and the quality of products and services improves, pride grows among suppliers, employees and customers simultaneously. This pride drives greater engagement, commitment and emotional involvement which in turn boosts both quality service and reputation. Organisations that consistently deliver excellence attract not only new customers but also top talent, creating a cycle of growth and success.
Our proven programme is scalable, replicable, resilient, sustainable and is transferable to any industry.
BCF offers this programme to organisations worldwide, with every penny reinvested into transforming schools in the world’s poorest countries. We are committed to ensuring no school or child is left behind.
We invite your support. Please forward this newsletter to decision-makers in organisations which could benefit by developing a reputation for excellence by revising their systems and policies and unleashing the power of fully engaged teams and loyal customers. Together, we can create a world where excellence is the norm, not the exception.
With gratitude,
Alan J Whitaker, Founder and CEO